Wednesday, May 25, 2011

Did I ask for it to break?

Here's a weird thing. You buy something online, pay for shipping and it arrives. You open it, only to find that it doesn't work. Sound familiar? Not only is it frustrating and time wasting, but if you're not careful, it can cost you money. You call up the retailer and they apologize and give you a return number for you to send it back. "No, actually, I don't want to have to pay to ship back a product that should be working but isn't. It's not like I asked for a broken one." Then I'll have to wait, gizmo-less for several weeks while they sort things out. Now, try doing that while you're on the road with different addresses every week or more. It never ceases to amaze me how many people accept this as normal and acceptable.

Even the mighty Amazon requires that the gizmo be returned 'unopened'. "If it's unopened, how do I know that it doesn't work?". Some retailers will then direct you back to the manufacturers website. Even worse. They've got your money, leaving you to sort it out with the manufacturer, most of whom will again require you to return it.

Not at TechnoRV! If for what ever reason we ship you something and it doesn't work, or breaks through normal use within the first 30-days, we'll ship you a replacement with a return label. It costs you nothing, as it should be.

So before you buy anything else online, check the small print. What's their return policy? Here's ours